Use your own word. I attach 2 files (Assessment task 2 and 3) (Assessment task 2 is already answered) You need to answer assessment task 3 and activities 1 from assessment task 3 (you need to answer
Assessment Task 3 Portfolio & Presentation Manage diversity in the workplace Scenario The Hotel Group is investigating expansion into new regions, possibly Pacific Island Region, New Zealand and Indonesia/Malaysia. Preliminary evaluation of marketing opportunities has identified the Pacific and New Zealand regions as promising areas for further expansion in the next 12 months. The Hotel Group invited two investors from Indonesia who are keen to understand the company operations in particular how the hotel group handles diversity in its operations. Recent high level management meeting also identified the need for high managerial staff to understand the company’s diversity policy. Activities Prepare a presentation highlighting the company’s diversity policy The presentation must address the following: Workforce diversity within the IHG Benefits of diversity as described in your review report from Assessment Task 2 Planned diversity actions as outlined in your review report from Assessment Task 2 Your presentation should include 8 to 10 slides covering the above. Answer: Deliver the presentation to investors and staff members Roleplay Scenario You wish to promote the workforce diversity within IHG, and actions planned to enhance the image and reputation of the company. You also wish to invite the staff members who may need information about the diversity within IHG. Roleplay Condition Your assessor will play staff member from Assessment Task 2 Activity 2 and another student from class will play the role of investor from Indonesia. Your assessor will organise the environment for the presentation. During presentation, you are required to: Outline the company’s workforce diversity Benefits of the diversity policy of IHG Planned actions to promote diversity within IHG Present information using appropriate language and non-verbal features Ask questions to clarify or confirm understanding This presentation should take no more than 15 minutes Answer: *For role play answer you need write 3-4 paragraph according to each point from “During Presentation” Prepare a brief to be posted on the IHG staff intranet Data gathered in the recent feedback session held with staff at various locations identified the following ideas and information. Two female staff members have been promoted to senior roles No one from disability background or aboriginal background was employed yet Only one more staff member has been added to the existing two multicultural staff member There has been a significant decrease in the number of complaints relating other sexual harassment Only 50% of the managers have attended training relevant to EEO and diversity issues Several female staff members indicated that the policy should cover practices attractive to female staff members such as childcare assistance, flexible working hours etc. Answer:
Use your own word. I attach 2 files (Assessment task 2 and 3) (Assessment task 2 is already answered) You need to answer assessment task 3 and activities 1 from assessment task 3 (you need to answer
Assessment Task 2 Portfolio and Role Play Manage diversity in the workplace Scenario You are working as the General Manager of International Hotel Group who is responsible for implementing diversity throughout the organisation. Read the International Hotel Group Case Study Information (Appendix 1) carefully as you will be using the case study information to complete the activities given below. In this task you will implement the diversity policy and foster respect for diversity in the work team. The following issues were discussed in a recent management review meeting: Recent survey of its customers indicated that they prefer multicultural staff Governments are encouraging business: To provide employment opportunities to disadvantaged groups To promote diversity in their workplaces Currently all senior roles are held by males There has been a recent increase in sexual harassment complaints by females No one has gone through any form of EEO or diversity training Currently there is no provision to take employees with disabilities Diversity policy needs review to include policies such as work life balance, staff training and development and equal employment opportunity. Activities Prepare a diversity review report Carefully review the International Hotel Group Case Study Information (Appendix 1) and the International Hotel Group Diversity Policy (Appendix 2). Prepare a Diversity Policy Review Report to cover the following Brief overview of the policy Potential benefits of the policy Application of the policy within International Hotel Group Actions required to promote and foster culture of diversity You can use the Diversity Policy Review Report template (Appendix 4) to guide your work. Answer: Brief overview of the policy  According to the report, various groups of people have been given an opportunity by the company which also includes members of the public who are abled differently. The population in some of the groups is low. An example is the population of indigenous people. However, the population of males and females is almost equal which means that the company pays attention towards accommodating various populations. The policy also pays attention to the development and well-being of the employees which is evident from various programs in the institution. Potential benefits of the policy The policy keeps employees motivated since they are valued by the organization. There is an effective and open communication between the management and other employees. Another benefit is that the policy creates common values for all employees in the institution. It also aims towards improving the services offered to clients by the institution. It also gives the management to measure and improve some of the areas of productivity by the institution. Application of the policy It can be applied in improving the quality of products and also in increasing customer satisfaction levels. It can be applied in resolving possible issues which affects productivity, it can also be applied I building a productivity-oriented team, and it can be applied in creating intrinsic motivation among the employees in the institution especially those who are talented in various aspects. Actions required to promote the policy and foster diversity culture Key Result Area  Objectives  Actions  Responsibility  Ensuring that employees understand the policy It enables them to adopt common values as shared in the policy. Training and sanitizing them on the policy. The management. Incorporate the employees when developing some of the changes. To enable them to own the policy which creates a positive work culture. Giving them an opportunity to make contributions on areas of improvement. The management. Change management To ensure that employees are able to adopt the changes with minimal struggles. Gradually help them to adopt to the change through motivation and training processes. Management and all stakeholders. Aim for diversity in selecting and recruiting staff Rhonda has just moved from Cowra to Sydney to bring her daughter to near access of the appropriate medical care. Her daughter is struggling with Chronic Obstructive Pulmonary disease (COPD) and needs immediate hospital care. She managed to find a one-bedroom unit and applied for a position at IHG Parramatta and attended an interview. After few days you received an email from Rhonda that the supervisor interviewed her asked her questions relating to her family situation rather than the skills she can bring to the job. She also mentioned that the supervisor passed comments like “it’s very challenging to have single mother with children because they may take several leaves and it will put burden on the other staff to cover for them” She thought that this behaviour may be stemming from the top i.e., from the mangers like you (an imagine you do have these strong opinions also). She considered that this is not acceptable recruitment practice and advised you that she may take this to the anti-discrimination body if not resolved by the IHG. You have identified several issues coming out of this incident including the comment relating to the workplace culture stemming from the top. Write an apology email letter to Rhonda and an invitation to speak to you directly to resolve the issue. This email should address your own prejudices regarding this issue and must demonstrate respect for differences in people. Answer: To: Rhonda From: General Manager Subject: Apology Letter for poor treatment by the company Dear Rhonda, I hope that you are doing great, I am sorry for your experiences with one of our team members during the interview. Our team highly values every potential employee and your treatment is against the values of our institution. Your situation shall be used to make improvements on the areas where the company failed and relevant actions shall be taken to the parties involved. I would like to invite you in order to resolve the issue and work for a possible way forward. I am also committed to ensuring that no other potential employee receives such a treatment in future. I am looking forwards to meeting you soon. Thank you. Yours sincerely, Angelia Natasya Mulia General Manager Write an email to the supervisor who interviewed Rhonda to explain the diversity policy and a need for demonstrating respect towards people during selection and recruitment phase. Answer: To: Supervisor From: General Manager Subject: Explain the diversity policy Dear Vincent, I hope you doing great, I would like to ask you to explain diversity policy to Rhonda such as what is the vision, policy statement, scope of the policy, aims of the policy and underpinning principles, implementation of the policy, responsibilities, diversity practices, breach of the policy and relevant legislation. Also, can you please explain about the need to show respect to everyone during the selection and recruitment phase to Rhonda. Thank you so much for your help. Yours sincerely, Angelia Natasya Mulia General Manager Participate in a roleplay with staff members to manage tensions Roleplay scenario You observed two of your colleagues talking in Portuguese while working at the reception desk of the IHG Summer Hills. Next day, a few other colleagues remarked towards them that it is rude to speak in other language in the workplace if you are in an English-speaking country and workplace. As a manager, you will negotiate the differences between colleagues and demonstrate on how you can manage tensions and encourage respect between staff. Roleplay conditions Your assessor will prepare the environment for the meeting. You will act as the general manager; your assessor will act as the staff member who complained about the people talking in other language. One of your classmates will play the role of the staff member who was speaking in other language. Role description for the student who is acting as the general manager Before role-play begins, you will go through the policies and procedures given the case study to have a working knowledge and their application. During role-play, you will listen to the complaint made by the employees using active listening techniques. You will use communication and negotiation techniques to manage the differences. You will ensure that you understand the backgrounds of the people involved in the incidents so that you don’t discriminate any parties. You will use the established policies and procedures to get your point across and to assist you to resolve the issue at hand. Role description for the person who is making compliant You will read the assessment task to understand the background of the role. You will be playing the role of the person complaining. You should express your dissatisfaction and frustration with the incident. You will provide the details of the incident and respond to the questions asked by the General Manager who is resolving the complaint. You will try to listen to the General Manager to resolve. Role description for the student who is acting as the employee whom the complaint is made against You will read the assessment task to understand the background of the role. You will be playing the role of the employee for whom the compliant is made against. You will assist the General Manager in answering the questions and listen carefully as to what action you need to undertake. The General Manager may request you to go through the policy statements and may also ask you to apologise to the complainant. During the meeting, you are required to: Demonstrate respect towards others Play impartial role and listen to both parties Use the established policy and procedure to get your point across Participate in discussion using listening and questioning to elicit the views of others Present information and opinions using appropriate language and non-verbal features. This meeting should take no more than 15 minutes Answer: The involved parties were called in order to give their views on the incident and how they feel it affected them and the institution. The Portuguese speaking individuals were also asked to give a reason for using a language which was not formal to the institution. It is important to note that during this process, they were let to understand that their language is as important as any other language but it is not being used in the appropriate place due to language barrier while in the institution. The organization works with people from different parts of the world. However, there is a need to create a form of uniformity between them in order to create teamwork. As a manager I will intervene in order to control the situation since it left unsolved, differences between the employees will continue to grow which in return affects their level of productivity. Before providing a solution, it is first important to acknowledge that good communication is key to good relationships in the institution. I will first meet the Portuguese speaking individuals who have led to the situation. I will then remind them on the policies of the organization which ensures that they understand where they have gone wrong. I will also show them the negative effects of segregating themselves which includes how it will affect them and also how it will lower the level of teamwork in the institution. Letting them understand the need to speak in an official language in such an institution is key to ensuring that they do not repeat such a behaviour. To let go the tension between all employees and to unite them together, I will hold a brief meeting where I will address all employees in the institution together with listening to their views. Regarding the issue. I will remind them the importance of remaining united while in the institution. It is also important to let all of them understand that there is no language which is considered better than the other. However, for the sake of a conducive working environment, there is a need to speak in the formal language since it promotes equity and equality in the institution. Participate in role play to manage allegations of harassment Roleplay Scenario One of your team members is complaining since last few days that she was being racially harassed and threatened by a colleague. She was worried because she lives very close to the place where the other colleague lives. Roleplay conditions Your assessor will prepare the environment for the meeting. You will act as the general manager; your assessor will act as the staff member who complained. One of your classmates will play the role of the staff member who was harassing the staff member. Role description for the student who is acting as the general manager Before role-play begins, you will go through the policies and procedures given the case study to have a working knowledge and their application. During role-play, you will listen to the complaint made by the employee using active listening techniques. You will use communication and negotiation techniques to manage the differences. You will ensure that you understand the backgrounds of the people involved in the incidents so that you don’t discriminate any parties. You will use the established policies and procedures to get your point across and to assist you to resolve the issue at hand. Role description for the person who is making compliant You will read the assessment task to understand the background of the role. You will be playing the role of the person complaining. You should express your dissatisfaction and frustration with the incident. You will provide the details of the incident and respond to the questions asked by the General Manager who is resolving the complaint. You will try to listen to the General Manager to resolve. Role description for the student who is acting as the employee whom the complaint is made against You will read the assessment task to understand the background of the role. You will be playing the role of the employee who is harassing the staff member. You will assist the General Manager in answering the questions and listen carefully as to what action you need to undertake. The General Manager may request you to go through the policy statements and may also ask you to apologise to the complainant. During the meeting, you are required to: Demonstrate respect towards others Play impartial role and listen to both parties Use the established policy and procedure to get your point across Explain the formal complaints process as per the policy and procedure Participate in discussion using listening and questioning to elicit the views of others Present information and opinions using appropriate language and non-verbal features This meeting should take no more than 15 minutes Answer: While holding this meeting, several factors were considered. They were all aimed to ensure that the conversation remained as formal and respectful to all parties as possible. The first point is to let the accused explain their reason for harassing the other worker. This allows them to clear the issue in conversation. The next step is to let the one who was harassed to share their part of story and how it is affecting them psychologically and level of productivity. The goal of the manager at this point is not to punish but to prevent reoccurrence of unwanted behaviour. Creating a clear communication ground will enable the two work mates to create a solution towards the problem which is currently facing them. According to the institution’s policies, every member reserve equal rights to coexist with each other which means that threating another individual on the grounds of racism is to go against the policies of the institution. Everyone is expected to be supportive and respectful to clients and other co-workers. The institution endeavours to create a safe environment for all workers and clients. Due to this, it is not possible to create such an environment when one member is threatening others in the institution. Because of this, there is a need to resource the differences in order to avoid any consequences which will be accompanied by the problem of threatening other workers while both in the workplace and while outside the institution.