HM 523 Marketing Management Handling Customer Complaints Discussion

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You are the manager at an Olive Garden restaurant. A customer just complained about the quality of her food and told her server, Kimber, that she should not have to pay for it, even though she ate all of it. Kimber came to you and together you walked to the table. As you approach the table, you recognize the customer, as she was in the restaurant last week and complained about the food, so you did not charge her for it.

What will you do or say?

Briefly explain why you chose that answer.

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