Imagine that leadership in your health care company required you to take this course for professional development. They now want you to present to them what you have learned.

Create a 12-slide presentation outlining what you learned from the course. Include the following:

THIS LIST WAS OUR WEEKLY OBJECTIVE LIST TO PROVIDE YOU WITH AN IDEA OF THE THINGS THIS COURSE COVERED

THE PRESENTATION SHOULD BE A  COURSE SUMMARY

• 1.2 Explain the role perception plays in communication.
• 1.3 Identify the principles of cross-cultural communication.

Describe the principles of verbal and nonverbal communication.

• 2.2 Explain the importance of active listening in the workplace.
• 2.3 Explain how supportive and defensive climates can improve relations in the workplace.
• 2.4 Describe how technology affects communication. Describe the importance and characteristics of interpersonal relationships in the workplace.
• 3.2 Describe different types of conflict.
• 3.3 Identify strategies for conflict management. Explain the importance of effective consumer relations.
• 4.2 Determine strategies for effective consumer relations.
• 4.3 Explain the importance of teamwork in the workplace.
• 4.4 Identify strategies for effective team communication and collaboration
• Explain the importance of positive employee relations.
• 5.2 Determine best practices for workplace communication)

Create a 12-slide presentation outlining what you learned from the course. Include the following:

•Important concepts from each week

•Best practices for workplace communication

•Examples of how you can apply best practices

Include at least two outside sources.

Include detailed speaker notes.