Discussion: Control Phase, Part One—Mitigating Unwanted Consequences
First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document.
Address the following:
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- How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?
- In what way might you need to dig more deeply into implementing specific Control elements for unwanted consequences?
- What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
- How will you apply your understanding of Control to Garden Depot case study?